Customer Service Consultant

Oslo
Fast
Fulltid

9 dager siden

Sensio is a Nordic leader in the health care technology sector and solves today's and tomorrow's elderly care challenges for the benefit of residents, patients, healthcare personnel, and society. We create sensors, systems, and platforms that radically improve the quality and efficiency of health care - leading the sector to embrace technology and provide #MoreTimeForCare.Sensio is on a journey from being the leading tech company in Scandinavia in the elderly care space to becoming a trusted transformation partner across Europe. This summer, we were acquired by Nordic Capital, one of Europe's top private equity companies. Sensio has one of the leading in-house product development organizations in Norway, with about 80 product people - in total we are a team of 210 colleagues across Norway, Sweden, Denmark, the UK, and Germany.Read more about Sensio and our products here.About the roleTo enable #MoreTimeForCare, we are committed to delivering exceptional support experiences to our customers. We are now hiring a Customer Support Consultant who will be instrumental in strengthening our focus on providing seamless, user-centric support.The position is part of our Support Team and involves close collaboration with your fellow Support Consultants as well as with our Technical Operations unit. In our team, you won't just follow processes-you'll actively shape and improve them. We're continuously refining how we deliver support, and we're looking for someone who's motivated by the opportunity to make a real, hands-on impact. Your insights from daily interactions will help us improve how we work, enhance customer satisfaction, and drive smarter, more scalable support practices.This is a role where you'll encounter complex technical challenges, and you'll often be the customer's first point of contact and trusted problem-solver. You'll thrive in a fast-paced environment where no two days are alike. When critical incidents occur, we value your ability to take the time to assess the full picture and work methodically to identify the root cause and the best solution.We're looking for someone who combines excellent support skills with a strong technical understanding -a curious, solution-oriented team player who enjoys digging deep into problems and uncovering what's really going on. Maybe that's you?The position is located at our Headquarters in Oslo and reports directly to our Manager Technical Operations & Support Services.
Responsibilities:Respond to and manage incoming support inquiries through phone, email, and other communication channelsProvide prompt, professional, and customer-focused assistance to users experiencing technical issues or seeking guidanceTroubleshoot and resolve a wide range of support cases, from basic user questions to more complex technical challenges across both 1st and 2nd line supportTake full ownership of support cases, ensuring timely resolution or appropriate escalation to technical teams when necessaryAccurately log, track, and follow up on support requests in the case management system, maintaining high-quality documentation and progress updatesContribute to the continuous improvement of support workflows, tools, and proceduresProactively use insights from customer interactions and your own experience to suggest and implement process enhancementsMaintain and update internal knowledge bases and user guides to ensure relevant documentation is accurate, accessible, and up to date for both users and colleagues.This position is part of a rotating 24/7 on-call schedule, with on-call duty approximately every 4 to 7 weeks.What we are looking for:First of all, we believe you are motivated to help users with technical challenges! We also believe you have:4+ years of experience in technical support, troubleshooting, and problem-solving, across both 1st and 2nd lineA strong technical understanding and the ability to quickly learn and navigate new systems, tools, and technologiesExperience collaborating with a variety of stakeholders, and the ability to effectively support non-technical users in technical mattersHands-on experience with incident management, and a proven ability to manage complex cases in a structured, calm, and efficient mannerA service-oriented mindset - patient, professional, and capable of building trust-based relationships with users and customersA proactive approach, with the ability to identify patterns in user feedback and escalate recurring issues to the right teamsA structured, positive, and solution-driven attitude, with strong follow-through and a focus on delivering resultsExcellent communication skills, with fluency in both Norwegian and English, written and verbal, and the ability to adapt messaging to different audiences.What we offerMeaningful work with purpose - making a difference for healthcare professionals and patients.An important role in a fast-growing, international health tech company.Great opportunities for professional and personal development.A hybrid and flexible working environment built on trust and collaboration.New and central offices at Møllergata 4, Oslo.Competitive compensation and benefits.Ready to provide excellent customer support at one of Europe's most impactful care tech companies? Apply now and join us in creating #MoreTimeForCare.Om bedriftenAt Sensio, we're on a mission to accelerate the digital transformation of care. With roots in the Nordic start-up scene, we've grown into a fast-scaling caretech company backed by Nordic Capital, with more than 230 colleagues across Norway, Sweden, Denmark, the UK - and now expanding into Germany. Our technology is already installed in thousands of care homes and hospitals, helping staff prevent falls, save lives, and free up time for what really matters: people. We build everything from advanced safety sensors and cloud platforms to apps and data tools - all developed in-house by our 80+ product and tech specialists. What makes Sensio unique? - Impact with scale - our solutions improve everyday life for tens of thousands of residents and caregivers, and we're just getting started. - A true growth journey - from Nordic frontrunner to European scale-up, we're building the leading caretech platform of tomorrow. - Innovation at heart - our R&D teams shape the future of care technology with cutting-edge hardware, AI, and software. - People-first culture - we believe the best products come from teams that feel at home, have freedom to experiment, and share knowledge across borders. If you want to be part of a meaningful growth story - where tech meets one of society's biggest challenges - join us. Let's create more time for care.Nettsted

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