Who we are:For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.About the job:Based in Stavanger, Norway you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Stavanger, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the Joint Warfare Center (JWC). CSU Stavanger enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.We are looking for a driven and enthusiastic Principal Technician (ICT System) who will take on the following roles and responsibilities:· Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.· Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.· Carries out agreed network maintenance tasks and specified operational configuration of network components.· Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.For a full list of duties, please review the on the NCI Agency career site.About you:The valuable knowledge and experience that you bring to this role are:· At least 3 years practical experience of implementation and maintenance of ICT systems within a large organization.· Proven prior experience and a good knowledge of working with bespoke applications or national Community-of-Interest (CoI) services within an engineering environment.· Demonstrable evidence in maintaining knowledge of advances in IS technologies and Service Management.· Experience in IT systems virtualization, VMware infrastructure support (ESXi/vSphere).· Experience in System Administration of common Operating Systems (OS).· Knowledge of Windows Active Directory (AD) services and Group Policies.· Good experience configuring hardware and software.· Good understanding of ICT systems and the ability to work independently to solve problems.· Hands-on experience troubleshooting technical issues and providing technical support to end-users.· Fluency in English, both written and spokenWhat we offer:· Genuinely meaningful work as part of the most successful alliance in history;· 3 year contract with competitive tax-free salary and household and children’s allowances;· Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;· Excellent private health insurance scheme;· Generous annual leave of 30 days plus official holidays;· NATO Pension Scheme;· Development programs such as professional training, wellbeing, and moreTo learn more about NCI Agency and our work, please visit our .The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.can be found via the NCI Agency career site.
