We are strengthening our dedicated Technical Support team to look after our clients. The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.About The JobWe are looking for the next Technical Support Specialist (Junior / Senior) to join our team in Oslo or Tromsø.As a Technical Support Specialist, you will provide exceptional technical support by combining creative problem-solving with a deep understanding of how Dualog's solutions operate. Collaborating with diverse stakeholders---developers, captains onboard ships, and industry partners---you will play a key role in delivering Customer Success.You'll be part of a highly skilled team based in Norway and Singapore, known for providing unparalleled support to our customers both at sea and ashore.What you will doDeliver 1st and 2nd line technical support for Dualog software and services via phone and email (training provided).Collaborate with colleagues in Norway and Singapore to ensure seamless global technical support operations.Contribute to team projects and special service deliveries.Engaging with customers and internal teams to enhance Customer Success and service quality.What we are looking forKey Requirements:Fluency in Norwegian is mandatoryA strong passion for technology and solving technical challenges.Foundational knowledge in networking, operating systems, hardware, and email protocols, with troubleshooting capabilities.Excellent analytical skills, capable of making effective decisions independently and within a team.A customer-first mindset with a drive to find solutions that meet client needs.Self-motivation, eagerness to learn, and the ability to excel in a dynamic and fast-paced work environment.Preferred Qualifications :Diploma or bachelor's degree in IT or a related field, or equivalent relevant experience.Hands-on experience in customer-facing technical support roles.Proficiency in troubleshooting networking, operating systems, hardware, and email protocols.Knowledge of Oracle databases or other database management systems.Certifications such as CCNA or CompTIA Network+ are highly advantageous.Experience in maritime satellite communication and the shipping industry is a plus.LocationTromsø (Dualog's office in Oslo is also an option)What we offerOpportunities for personal and professional development: You will have a unique chance to develop skills in network knowledge, database expertise, and problem-solving. We also offer great career opportunities, with a focus on fostering growth within the company.Inclusive social environment: We value community and well-being in the workplace. Social gatherings and activities are arranged throughout the year to strengthen the positive work culture.Solid pension and insurance arrangementsInternet subscription: we've got it covered! ...and many other perksKontaktperson for stillingenAndrea GigliettiHead of Customer SuccessKopier e-postadresseOm bedriftenJoin One of the Most Exciting IT Companies in Northern Norway!We're growing and looking for sharp minds to join us!At Dualog, we are a global leader in communication solutions for the shipping and fishing industries. Right now, over 5,000 vessels worldwide rely on our cutting-edge software to stay connected at sea.With customers across the globe, our headquarters in Tromsø, and offices in Oslo, Hamburg, Athens and Singapore, we offer a truly international work environment.At Dualog, you'll be part of a fast-paced, innovative company where you'll take on exciting challenges and gain unique industry experience.Read more about working in Dualog: https://www.dualog.com/careersReady to set sail with us?SektorPrivatNettstedLinkedIn