Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field (or equivalent practical experience). Demonstrated experience working with cloud infrastructure technologies, including solution architecture, systems administration, network operations, software development, or technology consulting. Strong customer‑facing experience, engaging directly with customers or internal stakeholders as a trusted technical and business advisor. Ability to translate technical solutions into business value and outcomes. Fluency in English and Norwegian in a professional/business environment. Deep expertise in cloud solution architecture, technology consulting, and enterprise solution delivery. Proven experience leading technical projects from design through execution, influencing architectural decisions and outcomes. Strong background partnering with stakeholders to address complex business challenges using cloud and AI solutions. Experience in change management, adoption, and transformation initiatives (e.g., PROSCI or equivalent frameworks).
