Norwegian Speaking Tier 1 Support Agent
Patrique Mercier Recruitment By Nellie
- Norge
- Fast
- Fulltid
- Respond to customer queries from Norwegian-speaking clients through phone, email, and chat efficiently and courteously.
- Troubleshoot basic technical issues, providing suitable solutions or escalating when necessary.
- Offer clear and accurate information regarding products, services, and company policies.
- Document all customer interactions and resolutions diligently in the support management system.
- Educate customers on product features and provide helpful tips to enhance their experience.
- Work collaboratively with colleagues to boost service quality and improve customer satisfaction.
- Stay informed about company products, updates, and industry trends to provide effective support.
- Fluency in Norwegian and English, with strong verbal and written communication skills.
- Previous experience in customer service or support roles is preferred.
- Strong problem-solving capabilities with a customer-focused mindset.
- Ability to operate efficiently in a fast-paced environment.
- Familiarity with support ticketing systems and CRM tools is a plus.
- Detail-oriented and capable of multitasking effectively.
- A proactive attitude with a genuine desire to help customers succeed.
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...