Service Quality Manager

• Ensure service quality standards are consistently met across operations
• Monitor and improve the reliability of wired, e-tool, and downhole systems
• Lead failure investigations, including root cause analysis, and drive corrective and preventive actions
• Support field teams with job planning, tool readiness, and post-job performance analysis
• Track service quality KPIs and prepare regular performance reports
• Collaborate with engineering and operations teams to enhance tool performance and reduce downtime
• Maintain accurate documentation related to failures, maintenance, and service quality processes
• Contribute to continuous improvement initiatives, audits, and process development

• Bachelor's degree in Mechanical, Petroleum, Electrical Engineering, or a related field
• 3-7 years of experience in the oil & gas industry, preferably within drilling technology
• Strong understanding of drilling processes and service quality principles
• Experience in failure analysis, root cause investigations, and corrective action implementation
• Analytical mindset with the ability to interpret data and drive improvements

• Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems
• Experience working in service, repair, or maintenance workshop environments for drilling tools
• Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards)
• Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira)
• Experience with reliability methodologies such as RCA, FMEA, or statistical analysis

• Pension scheme
• Subsidized canteen facilities
• A social and collaborative work environment
• Opportunity to work on major international energy projects

NOV