Kongsberg Norcontrol is a leading provider of complete maritime domain awareness solutions for Vessel Traffic Management/Services and Maritime Security. Our solutions aid in achieving situational awareness, situation management and decision-management, ensuring safety and efficiency in the maritime domain.What we are offering:We offer flexible hybrid working, a positive work culture, a basic work week of 35 hours, superannuation above the mandatory amount and an excellent working environment in Fremantle ten metres from the ocean.About the role:Create and maintain long-term, trusting relationships with our existing clients. The role is to oversee a portfolio of existing clients, monitor our service delivery, ensure high levels of customer satisfaction and actively seek new opportunities. The emphasis is on relationship management, networking, and building trust within a specialised client base and representing KNC Australia.The role also includes the responsibility of securing new customers within the region through proactive sales.Key Profile for success:Be proactive, sociable, and comfortable in networking settings.Represent KNC Australia professionally and confidently.Focus on customer care, relationship management, and industry presence.Have enough maritime industry awareness to understand client needs, without needing to be a technical expert.Key objectives:Generate profitable revenue within the guidelines set down by the Line Manager.Operate as the lead point of contact for technical delivery and commercial matters specific to your clientsBuild and maintain strong, long-lasting customer relationshipsOversee existing clients accounts including strategic planning, forecasting and negotiating contracts to maximize profitIncrease market share for KNC goods and services.Provide marketing information.Key responsibilities:Serve as our lead point of contact for assigned client account management matters including technical service delivery and new business opportunitiesBuild and maintain strong, long-lasting client relationshipsEnsure timely and successful delivery of our solutions according to the client's needs and objectivesCollaborate with our internal Customer Support and Sales teams to identify and grow opportunitiesClearly communicate progress of monthly/quarterly initiativesDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasEscalate challenging client requests or issues, as neededProspect the designated territory for sales opportunities.Qualify all commercial, political and technical requirements.Manage our bid/proposal.Provide annual sales forecast for budgetary purposeMeet agreed sales income target.Negotiate contracts and close agreements to maximise profitsPrompt submission of Visit Reports.Any other appropriate tasks required by the Line Manager.Travel:Extensive travel will be required within Australia and overseas (e.g. Indonesia, Singapore, Malaysia, Norway), sometimes for prolonged periods. Travel will make up at least 30% of the role, and sometimes more during busy periods.Hours: 35h/wAbout you:QualificationEligible to obtain and maintain an NV1 Security ClearanceExperience:Familiarity with the maritime industry is highly desirable (e.g. ex-captain, marine engineer, ex-Navy).Proven experience as an Account Manager, Sales Manager, or in a customer-focused technical/commercial role.Skills:Strong ability to network, communicate, and represent the company confidently with stakeholders at all levels (including C-level).Excellent interpersonal skills - approachable, sociable, and able to build trust and long-term relationshipsStrong verbal and written communication abilities.Excellent listening, negotiation, and presentation skills.Strong organisational skills with the ability to manage multiple accounts/projects at once.DesirableGeneral technical literacy (e.g. IT infrastructure, surveillance, or port systems).Familiarity with ITSM tools (e.g. Remedy) and MS Office (Excel in particular).Knowledge of ITIL practices.Location: Perth, Western Australia (Hybrid - 3 days per week in Fremantle office, balance WFH)
