Customer Advisor (Norwegian Speaker) Office Based – Warszawa, Poland
- Norge
- Fast
- Fulltid
- Address contract and billing inquiries thoroughly and efficiently.
- Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
- Provide assistance via phone, email or chat.
- Handle and process customer complaints with empathy and professionalism.
- Deliver technical support for the streaming company.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
- Fluency in Norwegian Language, C1 level or higher.
- Fluency in English Language, B2 level or Higher.
- Attention to detail and problem-solving.
- Service-oriented thinking with focus on customer experience.
- Min. 6 months of experience in customer service.
- Performing soft selling and upselling.
- Administrative and technical knowledge.
- Previous Customer Service experience.
- Skills for efficient navigation of the internet and MS Office applications.
- Personnel culture and a positive attitude.
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
- Office Based – Warsaw, Poland.
- Shift Basis Monday to Friday 08:00 – 20:00 and Weekends 10:00 – 18:00 “5 days a week ( 8.5 hours a day including breaks”.
- Paid Training.
- Sports Card.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities