We are seeking a Senior Claims Specialist to join our Risk & Broking team in Norway. We welcome applicants at various seniority levels, and the scope of responsibilities will be tailored to the successful candidate's experience. The best candidate will define how senior this role will be. If the hire is more senior, additional team management responsibilities will apply.The Senior Claims Specialist will be a key member of client teams in Large & Complex and contribute to claims work for P&C Mid-Market clients. They will collaborate closely with Client Executives / LRM and client teams to manage claims, support sales, and drive growth in WTW Norway's revenues and portfolio. Key ResponsibilitiesParticipate in RFPs and prospect workDeliver timely, high-quality client outcomesPromote claims services and FACC offerings during client meetingsContribute to internal claims forums and process improvementsBuild collaboration across teams and officesHelp develop value propositions aligned with WTW's ambitionManage and prioritize workload using project management principles Additional Team Management Responsibilities (for More Senior Hires)Stabilize and grow the team with a 3-year planFoster a “One-Willis” culture and cross-team collaborationIdentify new opportunities to expand servicesMonitor client feedback (NPS) to ensure service excellence Sales ResponsibilitiesPlan and prospect for Claims offeringsEnsure Claims services feature prominently in RFP submissionsFollow up with prospects and prepare quotationsDrive industry and segment-specific initiatives to develop the customer offering and attract new clients and partnersInitiate and ensure the team develops a plan/strategy for prospects (value propositions) Ongoing ServiceProvide excellent client experience & outcomeSupport team in claims managementPlan & structure claims management (claims manuals, processes, etc.) KPIs / MeasurementsClient satisfaction -- on-time deliveryGrowth % for Claims ServicesTime recording -- BizcoreDevelop 12-24-36 months strategy for development (offerings & deliverables)Retention of colleagues and team development (if applicable)Usage of Willis systems for document storage General Measurement MethodsWell-balanced pipeline and “sales” activitiesMeet profitability targets in force at any given timeActivity targets (number of paid projects)Compliance and other legal frameworksWTW valuesAnnual Cycle and People Management (if applicable) QualificationsExtensive experience in the industryBroad network in the industryRelevant Formal education, e.g. post-secondary education or university education.Theoretical knowledge that can be reported through certificates or equivalent.Ability to articulate strategy to clientsSuccessful practical experience in a similar role at least 3 years.Client Focus We are driven to help our clients succeedTeam Work When you get one of us, you get all of usIntegrity Our clients invest more than their time and money with usRespect We listen to and learn from each otherExcellence We strive to lead and sustain excellenceOm bedriftenAt WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.SektorPrivatNettsted