Account Manager - Norwegian speaking

• Act as the main point of contact for your business partners, providing proactive support and handling day-to-day issues promptly and escalating appropriately

• Identify upselling and cross-selling opportunities that align with partner objectives and increase revenue.

• Maintain accurate and up-to-date account records using CRM tools, ensuring all partner interactions are documented and actionable insights are tracked.

• Build and nurture strong, trust-based relationships with key stakeholders at all levels within partner organizations.

• Conduct regular check-ins, performance reviews, and strategy sessions to understand partner goals and deliver key success metrics.

• Identify key partnerships in the region and negotiate a range of assets for the local market that drive engagement and strong NPS

• Seek and develop new trends in luxury travel and lifestyle to ensure our proposition remains cutting-edge and desirable.

• Brief in, monitor and approve mailers featuring the best mix of assets to meet the specific success metrics of the programme.

• Regularly analyze account performance, identifying areas for improvement and proposing action plans.

• Provide detailed reports to partners and internal leadership, showcasing successes, growth opportunities, and areas of focus.

• Language Requirements: Professional proficiency in Norwegian and English (Additional languages such as Swedish or Danish are beneficial)
• Relationship Builder: You have an innate ability to connect with stakeholders, foster trust, and maintain long-term partnerships.
• Organized & Detail-Oriented: You excel at managing multiple accounts and ensuring every detail is accounted for.
• Client-Centric Mindset: You approach every interaction with a focus on creating value for your partners and their clients.
• Strategic Thinker: You can see the big picture while also managing the finer details, aligning your work with broader business objectives.
• Effective Communicator: You excel in delivering clear, persuasive, and professional communication to partners and internal teams.
• Resilient & Adaptable: You thrive under pressure and adjust to evolving priorities without compromising on quality.

• Proven experience in account management or relationship management, preferably in the luxury lifestyle, travel, or hospitality sectors.
• Strong knowledge of CRM tools and experience using them to manage accounts and drive efficiencies.
• Exceptional negotiation and problem-solving skills, ensuring win-win outcomes for partners.
• Familiarity with the luxury market, particularly within lifestyle management, concierge services, and high-net-worth client expectations.
• Bachelor’s degree in business, marketing, hospitality, or a related field (or equivalent experience).

• Work-Life Balance : Permanent, Part-Time contract (20-25 hours per week)
• A competitive salary package (depending on experience)
• Remote working. Home Office within Norway.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Lifestyle Group