Customer Support Engineer - Level 2

Enghouse Systems

Sandefjord, Vestfold og Telemark
Fast
Fulltid

2 måneder siden

Join our dynamic team at Enghouse Locus, where we're leading the way in revolutionizing public safety and emergency services across the Nordics.About the Role:As a Customer Support Engineer, you'll be responsible for providing expert support to our Norwegian customers, ensuring their mission-critical control room applications are operating at peak performance. Collaborate closely with our talented team to deliver top-notch support to our valued customers, ensuring their needs are met with efficiency and excellence.Key Responsibilities:

Manage and prioritize Level 2 support tickets.
Diagnose and troubleshoot product malfunctions resulting from configuration issues, product errors, or surrounding technologies and 3rd party applications errors.
Provide expert support to Norwegian customers, ensuring their mission-critical control room applications are operating at peak performance.
Analyze and resolve customer issues promptly and effectively, in line with service level agreements and support procedures.
Lead efforts to identify and implement solutions, continuously updating documentation to enhance product maintenance activities.
Collaborate with software engineering teams to enhance products, fix bugs, and conduct code reviews, ensuring solutions are always cutting-edge.
Maintain and operate key platform infrastructure vital for software development and maintenance.
Support project teams and R&D in the deployment, installation, and rollout of releases.

What you offer:

Bachelor's or Master's degree in Information Technology or Computer Science.
4+ years of experience in software development and support.
Proficiency in C#, .NET, and MS SQL, with a strong technical background.
Familiarity with Scrum (good to have).
Experience with DevOps practices and tools.
Strong teamwork, problem-solving, and solution-oriented mindset.
Excellent communication skills in English.
Basic Norwegian language skills (advantageous).

Additional Skills (Advantageous):

Experience with technologies such as ASP.NET, Entity Framework, GitHub, Splunk, Azure, and more.
Familiarity with relational and non-relational databases like PostgreSQL, MySQL, MongoDB, etc.
Candidates with DevOps experience and a background in software development are strongly encouraged to apply.

About Us:Locus SolutionsDriving Innovation in Nordic TransportationLocus Solutions is a pioneering force in Nordic transportation, emergency services, security, and service sectors. With 53 dedicated professionals across Norway, we simplify daily operations, setting new standards for quality, accessibility, communication, and security.Enghouse Transportation - A Division of Enghouse Systems LimitedEnghouse Transportation, part of the publicly traded Enghouse Systems Limited, has been transforming transit technology for over 33 years. As a leader in enterprise software, we aim to be the world's most reliable transit technology provider. Our configurable Commercial Off-The-Shelf (COTS) solutions enhance operational efficiency, elevate customer communication, and reduce costs for transit agencies of all sizes. Join us in redefining excellence in transit technology.If you're ready to be part of a team dedicated to making a real difference in public safety and emergency response, we want to hear from you! Join us at Enghouse Locus and help shape the future of safety technology. Apply now!Enghouse Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#LI-ET8

Enghouse Systems

Søk stillingen