Norwegian Speaking Support Center Analyst

• Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
• Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
• Document and log all customer interactions and resolutions accurately in the support ticketing system.
• Provide assistance to clients in understanding product features and functionalities.
• Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
• Monitor ticket progress and follow up with customers to ensure prompt resolution.
• Keep abreast of new products, updates, and industry best practices to enhance service delivery.

• Fluency in Norwegian and English, with excellent written and verbal communication skills.
• Experience in a customer support or IT support role is beneficial.
• Strong analytical and troubleshooting skills to effectively assist clients.
• Able to manage multiple tasks and prioritize effectively in a dynamic environment.
• Proficiency in using support ticketing systems and CRM tools is an advantage.
• Dedication to high-quality customer service and teamwork.
• A willingness to learn and adapt to new technologies and processes as needed.

• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Patrique Mercier Recruitment By Nellie