We are currently seeking a talented Norwegian-English Customer Care Representative to join our team in Sofia, Bulgaria.As a Customer Care Representative, you will be responsible for providing exceptional customer service to our Norwegian-speaking clients. Your main duties will include answering customer inquiries, resolving issues, and providing product information. This position is based in our office in Sofia, Bulgaria, and requires full-time availability.Responsibilities:- Respond to customer inquiries in a timely and professional manner- Provide accurate and helpful information about our products and services- Resolve customer complaints and issues effectively- Maintain a positive and empathetic attitude towards customers at all times- Collaborate with other team members to ensure customer satisfaction- Keep accurate records of customer interactions and transactions- Meet and exceed customer service goals and targetsRequirements:- Fluent in both Norwegian and English (written and spoken)- Excellent communication and interpersonal skills- Strong problem-solving abilities- Customer-oriented mindset- Ability to work in a fast-paced environment- Previous experience in customer service or a similar role is preferred- Knowledge of CRM systems is a plus- Must be able to work full-time in Sofia, BulgariaWe Offer:- Competitive salary, benefits and relocation package- Opportunities for career growth and development- A dynamic and multicultural work environment- Comprehensive training and support- Team-building activities and eventsIf you are passionate about providing exceptional customer service and are fluent in Norwegian and English, we would love to hear from you!