Datacenter Team Lead

• Serve as the technical point of contact for incidents, escalations, and retrofits at a data center site.
• Lead a team of shift technicians to ensure healthy systems are returned to production.
• Implement global standards and workflows at the local data center level.
• Mentor and develop technicians for independent daily operations.
• Manage server upgrades, integration, and other projects while debugging network, hardware, and Linux OS issues.
• Contribute to global documentation and implement process improvements.
• Drive specifications for tooling and automation to facilitate server hardware management.
• Ensure operational excellence through metric achievement and continuous improvement.
• Perform diagnostics, troubleshooting, and hardware decommissioning following safety protocols.
• Communicate and escalate incidents to appropriate management.

• Strong server hardware knowledge with at least 8 years of data center technician experience.
• Ability to work autonomously or in a team environment and lead a team.
• Experience in failure analysis, fleet health tracking, and real-time issue resolution.
• Proficiency in IPMI utilization, software administration, and OS management.
• Familiarity with network troubleshooting, scripting languages (Powershell, Python, Bash), and virtual machine setup.
• Certifications such as CompTIA A+, Server+, CCENT, CCNA, MCP/MSCE preferred.
• Physical requirements include lifting up to 50 pounds, climbing ladders, and wearing personal protective gear.
• Must be able to stand and walk throughout a data center facility for extended periods and perform manual tasks without productivity loss.

ExcelGens Consulting Services