PRIORITY CUSTOMER SERVICE AGENT
Scandinavian Airlines
- Lysaker, Viken
- Fast
- Fulltid
- Previous experience in customer service, preferably in a call center environment within the airline or hospitality industry
- Exceptional communication skills, both verbal and written, with the ability to interact confidently and effectively with priority customers
- Strong problem-solving skills and the ability to handle complex situations with tact, diplomacy, and professionalism
- Detail-oriented with excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
- Proficiency in computer systems and software applications commonly used in call center operations (e.g., CRM systems, Microsoft Office suite)
- Speaking Norwegian on a native level and fluet in English. If you speak another Scandinavian language that is a extra plus.
- A passion for delivering personalized service and a commitment to exceeding customer expectations
- Experience working with high-value customers, such as frequent flyers, VIPs, or premium travelers, is a plus
The position is a full-time position (6-month probational period). Opportunity for professional development. Great benefits in form of ID travel tickets and health care allowance.SAS, Scandinavia's leading airline, with main hubs in Copenhagen, Oslo and Stockholm, flies to destinations in Europe, USA and Asia. Spurred by a Scandinavian heritage and sustainability values, SAS aims to be the global leader in sustainable aviation. We will reduce total carbon emissions 25 percent by 2025, by using more sustainable aviation fuel and our modern fleet with fuel-efficient aircraft. In addition to flight operations, SAS offers ground handling services, technical maintenance and air cargo services. SAS is a founding member of the Star Alliance™, and together with its partner airlines offers a wide network worldwide.