Senior Support consultant

Unit4

  • Oslo
  • Fast
  • Fulltid
  • 7 dager siden
Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Read more on about how we transform work and how people feel about it, so our customers and their people can thrive.Job DescriptionUnit4 is looking for an experienced Application ERP Support Consultant to join our Customer Support team. As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. In this role, you will provide expert guidance and support for Unit4 ERP Core, with a strong focus on finance modules and technical understanding. You'll be a key contact for our customers, helping them resolve issues and optimize their use of the system.What you'll do:
  • Deliver high-quality support for Unit4 ERP Core, especially within finance and accounting.
  • Troubleshoot and analyze both technical and functional issues. This involves investigate, process and document application issue.
  • Collaborate with developers, consultants, and product owners to improve system functionality.
  • Document solutions and contribute to our internal knowledge base.
  • Participate in improvement initiatives and customer dialogues.
Qualifications
  • Relevant Higher education in economics or a related field.
  • Minimum 3 years of experience working with ERP systems in finance, ideally with Unit4 ERP.
  • Strong understanding of Unit4 ERP Core functionalities, or similar ERP finance solutions.
  • Exhibits good analytical and problem-solving abilities.
  • Basic technical knowledge (e.g., databases, integrations, system logic).
  • Strong communication skills and fluent in English and Norwegian (verbal and written);
  • Good Customer facing skills, understand and be able to implement the concept of Customer Service;
  • Knowledge or experience with ServiceNow is a plus
To thrive in this role, we believe you are:
  • Solution-oriented and communicative.
  • Independent, yet enjoy collaborating in a team
  • Curious about technology and system development.
  • Comfortable interacting with both technical and non-technical users.
Additional InformationJoin Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:
  • a culture built on trust - giving you the freedom and autonomy to be successful.
  • balance - with our flexible time off policy, and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
  • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
  • a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
  • a safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though - we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Unit4