Customer Centricity Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities Helps customers use these solutions. Builds relationships with technical decision makers and contributes to helping build the bridge between TDMs and business decision makers (BDMs). Interacts as required with customers/partners' C-suite to bridge understanding of security, compliance, operational and risk requirements across teams, involving experts as needed. Deliver Customer Satisfaction: Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Designs well architected solutions to boost retention & growth. Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives. and influences team to drive their own technical readiness. Contributes to the development and modification of the company stock of structured frameworks and methodologies. Contributes to intellectual property (IP) and identifies patterns where no IP exists to help build scalable and repeatable models. Bachelor's Degree in Computer Science, Information Technology, Engineering or related field Experience in customer‑facing roles (internal and/or external customers) Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field Experience with Copilot Studio and Agent-based solutions
