CUSTOMER LIABILITY MANAGER OSLO

Scandinavian Airlines

Oslo
Fast
Fulltid

6 dager siden

Customer Liability ManagerDo you want to combine legal insight with operational impact in an international environment? Are you motivated by shaping processes and ensuring compliance while managing complex cases? If so, this role could be your next challenge!As a Customer Liability Manager, you will play a key role in SAS's customer liability team, balancing litigation of passenger rights claims with providing legal guidance to secure compliance and efficiency in dispute handling. You will contribute to building resilient processes and supporting SAS's transformation journey.Challenges you will work on:

Stay updated with case law in the area of air passenger rights
Ensure compliance with relevant air passenger rights regulations
Apply a commercially sound litigation and negotiation strategy
Coordinate with legal counsel and adapt processes to international markets
Interface with national enforcement bodies and trade organizations
Contribute to cross-functional process development
Assist in managing escalated customer complaints
Support and train customer service staff

The Team
You will join a dedicated and collaborative team within SAS Customer Service. Our team values precision, efficiency, and a holistic approach to problem-solving. We work closely together to create a positive and supportive environment where everyone can succeed.To be successful, we believe you have:

Master of Law degree
Experience in consumer law and passenger rights regulations (meriting)
Experience from litigation in Norwegian courts (meriting)
Experience from international law in EU markets (meriting)
Excellent organizational and planning skills, combined with strong problem-solving and strategic thinking
Ability to manage multiple projects, prioritize, and meet deadlines with attention to detail and quality
Capacity to understand complex legal concepts and apply them in operational processes

We believe you are a self-directed and highly motivated professional who enjoys responsibility and has an eye for both details and the big picture. You thrive in an international atmosphere and know how to achieve results through collaboration in a distributed team.Why SAS?At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. Our office in Oslo is a conveniently located, newly renovated, and vibrant workplace where various SAS teams collaborate. Working with us comes with a variety of benefits, including:
Travel Perks: Enjoy discounted travel opportunities around the world with SAS
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentalsOther of importance

Deadline for application: 26/10/2025. Applications are processed continuously
Desired start date: As soon as available
Position: Full-time (probationary period as applicable)
Location: SAS office in Oslo. Partial remote work is possible according to hybrid policy
EU work permit: Required
Background check: Will be conducted at the final stage of the recruitment process

If you have questions about this position, you are warmly welcome to contact Alexander Vasberg, Head of Customer Liability, via email: alexander.vasberg@sas.se.
Please note that we are not able to handle any applications sent by email due to GDPR.We look forward to hearing from you!SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping”. Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.

Scandinavian Airlines

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